Returns & Exchanges : –

Returns & Exchanges – DivyalVision.com

At DivyalVision.com, we want you to shop with confidence. Since we operate on a drop shipping and affiliate model, returns and exchanges are managed in coordination with our suppliers and affiliate partners. Please review the policy carefully before making a purchase.

Eligibility for Returns :

        Returns are accepted within 7 days of delivery, unless otherwise stated by the supplier.

Items must be :

• • • Unused and in their original condition
    • Packed with original tags, labels, and packaging
    • Certain items may not be eligible for return due to hygiene, safety, or supplier restrictions (e.g., personal care products).

Non-Returnable Items :

• • • Digital products, ebooks, and online courses
    • Personal care and hygiene items
    • Clearance or “Final Sale” products
    • Products marked “non-returnable” by the supplier

Exchanges :

• • • Exchanges are allowed only if the supplier provides this option.
    • Customers may request size/color exchanges where applicable.
    • Exchange availability depends on supplier stock.

Refunds :

• • • Refunds are issued once the supplier confirms receipt and approval of the returned product.
    • Processing times: 5–15 business days, depending on the supplier’s return policy and payment gateway.

Refunds may be issued as:

• • • Direct refund to original payment method
    • Store credit (if offered by supplier)

Important Notes :

• • • Since DivyalVision.com does not hold inventory, all return approvals and refunds depend on supplier/affiliate partner policies. Customers are responsible for return shipping costs, unless the item is defective or wrongly shipped.
    • In case of damaged or defective products, please contact us immediately with proof (photos/videos) so we can escalate to the supplier.

How to Request a Return :

        Contact us at info@divyalvision.com with :

• • • Order ID
    • Product details
    • Reason for return
    • Photos (if defective/damaged)
    • We’ll review your request and coordinate with the supplier.
    • You’ll receive instructions for return shipping (if approved).